Customer Support Rep at Vin65

Job Description

If you have excellent communication skills, a passion for the technical side and are patient in nature - we want to work with you. We want you to play an active part on our customer service team at a small, but very fast-moving web development shop for winery ecommerce.

You'll act as the first level support for our growing client base. Your specific responsibilities will include:

  • Answer first level technical support questions via email, telephone, and support ticket software.
  • Empathetically provide clients with the knowledge to correctly and effectively use ecommerce tools.
  • Assist clients in locating and understanding documentation materials.
  • Assist the support team in creating and updating documentation website.
  • Work independently or in tandem with our design and programming team to resolve client complaints and issues as needed.

Desired Skills & Experience

You have strong business relationship skills. You are organized, detailed oriented, and a problem solver. You are understanding of others and a team player. You are results-oriented, self-directed, and disciplined. You can multi-task and prioritize in an environment that is always changing.

You have some technical skill and understand the web. You can effectively convey information to others, patiently taking into consideration their knowledge and technical skill level. You have excellent written and verbal communication and you can use Word and Excel.

Come to us with:

  • Some type of education
  • Some type of customer experience
  • Great time management
  • Passion

6 More Reasons

You want a say

Have a voice in the direction of the company, the platform Vin65 builds, and what you do. You're not just another cog in the wheel; every employee makes a big different in our success.

You want a team that is passionate

You want a team that will push, explore ideas, and challenge each other regularly. You want a team that drives forward rather than settles for the status quo.

You want to work where they invest in you

Vin65 sends its employees to conferences, has a learning allowance and encourages your education (mentorship, meetups, books, etc.).

You want to work for an industry leader

You want to work for a company that's winning. Vin65 is the clear leader in our industry, but we're not content with that, we want more. We stay nimble, continue to innovate and provide clients with a world-class software.

You like to geek out

Somewhere that gives you the latest decent computer to work on, had a PS4, Oculus Rift, sit/stand desks, raspberry pies and other fun tech toys.

Work hard, play hard

At Vin65, everyone focuses on a great platform. You want to work where opening the occasional bottle of wine is part of the culture and where you work hard - and then have time to play hard.

Company Description

Since 2008, Vin65 has come from start-up to now being the leading wine ecommerce and point of sale platform with a growing client base. It grew because of a team effort - a team who is very passionate about the web – with a large focus on the customer.

We started out with four guys in a basement out of a small town called Abbotsford, BC (Western Canada, right above the US border). In 2013, we moved to Vancouver, BC's Gastown area. We now have offices in Vancouver (Canada/HQ), Napa (USA) and Adelaide (Australia).